Bulawayo City Council is grappling with internal issues, including staff members engaging in unauthorized foreign currency exchange dealings. Councilor Melisa Mabeza brought this to light after witnessing the transactions at Revenue Hall on March 4. Senior residents were being turned away while staff members focused on these illicit activities.
Mabeza urged her colleagues to adhere to the code of conduct and refrain from such dealings. Some staff members have faced disciplinary action, with one being dismissed and three others receiving written warnings. However, the dismissed staff member was reinstated after appealing to the General Purposes Committee.
Residents have also expressed frustration with inaccurate monthly bills and inconsistent debt collection practices. Some have received summons for small amounts, while others with larger debts have not. Ward 26 Councilor Mpumelelo Moyo explained that even small amounts can accrue interest over time, justifying the summons.
The council is exploring ways to improve services, including adopting online systems similar to those used in Johannesburg, South Africa. Mayor David Coltart highlighted the need for improvement, citing a resident’s complaint about a five-hour wait at Revenue Hall.
In a related development, Bulawayo City Council is considering introducing US dollar-based rates to address financial challenges. The council’s budget has been affected by inflation, and officials believe pricing services in foreign currency could help stabilize revenue
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