Zimbabwean X (Twitter) users, Twimbos were left in shock, and some couldn’t help but laugh after a loyal Liquid Home customer received a goodie bag instead of data or Wi-Fi services as a token of appreciation for his support.
Expressing a moment of happiness on X (formerly Twitter), the company posted:
“Thank you, Lil Kudzi muVert, for being such a wonderful and loyal customer! As a token of our appreciation, we have a Liquid Home goodie bag for you. Kindly DM your contacts. We value your business and support!”
The lucky customer, clearly thrilled, shared his goodie bag on social media, which included a set of cutlery, wine glasses, and salt shakers. However, the response from the Twimbo community was mixed, with many expressing their bewilderment and amusement at the choice of gifts.
Reactions poured in quickly, with many users questioning the practicality of the gift.
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“Pane akatinya mari ye router kwakupiwa cutlery,” one user commented, highlighting the disconnect between the gift and the company’s primary services.
“Ma spoon na fork ndeei, they should have given you free wifi yegore rese,” @GirlFromBikita tweeted, suggesting that a year of free Wi-Fi would have been a more fitting reward.
“Lol why the spoons & forks oan? hanzi unyastodya here,” @Merlik__ chimed in, adding humor to the mix.
“What! These guys are not serious. Or maybe they also run a cutlery business? Because why didn’t you get free WiFi?” @brendlyn4 speculated, echoing the sentiments of many others.
The general consensus among Twimbos was that the gift felt like an afterthought, with many preferring a reward more aligned with Liquid Home’s services, such as a data package or free internet access.
“An internet service provider gifting a customer a ‘goodie bag’ with cutlery for being a loyal customer is wild business ngl,” @FaffieManhuwa remarked, capturing the absurdity felt by many.
“Pandaona ka bag ndafunga kuti inetwork kit, izvo yooo,” @TanakaChaza commented, admitting initial confusion upon seeing the goodie bag.
Despite the mixed reactions, some users took the opportunity to add a light-hearted spin to the situation.
“The problem is you don’t know the meaning of a goodie bag…So urikuti nyaradzo ikati irikuda kukupa a gift should be a coffin kkkk….MaZimba always complaining….Anyways @liquidhomezim ndipeiwo ranguwo goodies I have a picnic with my girlfriend,” @DMendeelev58383 humorously added, requesting his own set of goodies for a picnic.
The episode highlighted the gap between customer expectations and corporate gestures, sparking a conversation about what truly constitutes a thoughtful and meaningful token of appreciation.
As Liquid Home Zimbabwe navigates the feedback, it remains to be seen how they will respond to the public’s reactions and whether future loyalty rewards will align more closely with their core services.
